Frequently Asked Questions

Frequently Asked Questions

Is it okay to send my samples via mail?
We really recommend against using U.S. Mail to get samples to our lab. Mail samples should be addressed to our P.O. Box only – the U.S. Mail is not directly delivered to our campus if you use our physical address. Delays (without refrigeration) range from 1-5 days.

Should I centrifuge my samples before shipping?
Yes, allow the red top tubes to clot and then centrifuge. Even if you are using a gel tube, it is best to separate the serum to a size appropriate transport tube before shipping. With agitation during shipping, sometimes the gel barrier is compromised and the serum becomes hemolyzed. Hemolysis will affect your results.

When can I expect my results?
All acute phase protein assays are run daily Monday through Friday. Results can be faxed, emailed, or you can see them via our web access program.

Do I need to ship with cold packs?
For most samples, cold packs are helpful. Do not use too many cold packs, however, as this will affect the weight of your package and shipping price. If you have not centrifuged the tube prior to shipping, absolutely do not place it in direct contact with the cold pack as it will lyse the red blood cells and result in hemolysis. Hemolysis will affect your test results.

What information is needed for submission?
Please print the owner and patient name clearly. The breed, age, and sex of the patient are also important. Whenever possible, please complete the patient history section as this is important to our research program.

How should I store samples?
Samples should be assayed within 5 days of draw. Refrigeration is fine for short term storage but freezing is better for prolonged storage. For the latter, it is best if the serum is removed to a transport tube or freezer vial.